Stay calm Stay safe - avoid having an accident yourself.

• What to say?
• Where is the assistance needed (Location)
• Your name and telephone number
• What happened (nature of the emergency) and if it is happening now
• Who needs help or is involved and how many (victims, suspects, etc.)
• Why is the emergency happening (i.e. depression) and obstacles to the arrival of emergency services
• Are weapons involved ? (knives, hand-guns, automatic weapons)

Stay calm

Wait for instructions

 

And follow them carefully - your assistance could mean the difference between life, death or serious injury

Do not hang up until the operator tells you to!

Be prepared

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• Get training in your company or in the context of your community as a first aid helper or as a first responder - you will be able to help yourself and your neighbors
• And remember - prevention is always better and more efficient
  

To launch a 112 call - observe and exercise mentally